For Researchers
Costs
Cost for the backbone portion of the services can be obtained directly from NLR. In many cases, NLR Members are still developing the cost schedules for the regional portion of the service. Until a complete a comprehensive cost schedules can be developed for end-to-end connectivity NLR staff will assist researchers in developing preliminary costs for their proposals. Researchers can send costing requests to noc@nlr.net or use the direct contact methods described below.
Support
NLR Support Services
Support for NLR is provided by a distributed support organization that includes the NLR Service Desk, the WaveNet, FrameNet and PacketNet Network Operations Centers and the Experiment Support Services group. The NLR Service Desk (noc@nlr.net) is the primary contact point for researchers using NLR services and provides the coordination and communication between NLR’s support organization. Inquires sent to the Service Desk will be evaluated and assigned to the appropriate NLR staff.
NLR’s Experimental Support Services group (ess@nlr.net) provides technical support for the NLR research community. They are available to assist researchers identify, define and document NLR services of interest for their research projects as well as provide planning and engineering support for end-to-end connections between sites.
Direct Contact
While NLR and its NOC and Service Desk understand and respect the confidential nature of the proposal process, we also realize there are some instances where a researcher may be hesitant to send email to a mailing list regarding their research project. Therefore, for researchers who feel a more direct path is necessary, the following NLR staff and partners can be contacted directly.
- Wendy Huntoon, NLR Director of Operations, huntoon@nlr.net
- Javad Boroumand, Cisco Academic Research and Technology Initiatives (ARTI), jborouma@cisco.com
- Tom West, NLR CEO, twest@nlr.net